Vaughan 3D Printing's 10-Day Return/Exchange policies come into effect when you receive your product. If 10 days have gone by since you received your product(s), unfortunately we cannot offer you a refund or exchange.

Returns
Returns Due To "Change Of Mind"
Vaughan 3D Printing will happily accept returns due to "change of mind" as long as a request to return form is received by Vaughan 3D Printing within 10 days of customers receipt of items and are returned to us in original packaging, unused and in resellable condition. The customer will be responsible for return shipping and arranging the shipping as well.
Once returns are received and accepted, refunds will be processed to the original payment method that was used. We will notify you once this has been completed through email.
(Vaughan 3D Printing) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Warranty Returns
Vaughan 3D Printing will happily honor any valid warranty claims, provided a claim is submitted within 10 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Vaughan 3D Printing to process your warranty claim within 7 business days. Once your warranty claim is confirmed, you will receive the choice of:

(a) refund to your original payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

Used Items

Any used items deemed “returnable” by Vaughan 3D Printing, will be subject to a 15% restocking fee. (conditions apply, please see below)

Several types of goods are exempt from being returned.  We do not under any circumstance refund, exchange or provide warranty for items that were not purchased through Vaughan 3D Printing (V3DP.CA) .

To complete your return, we require a receipt or proof of purchase. Please scan and email your receipt to Support@v3dp.ca

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: Support@v3dp.ca

Sale items (if applicable)

Sale items qualify for refunds at the purchase price.

Clearance items are Final Sale unless unit is defective upon inspection (Exchange Only).

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@v3dp.ca and send your item to: 14 Elrose Ave, Toronto, ON, M9M 2H6.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the buyer had the order shipped to themselves to give to you later, we will send a refund to the buyer and they will find out about your return.

Shipping

All approved, unopened, original packaging returns, must be mailed or dropped  off to: 14 Elrose Ave, Toronto, ON, M9M 2H6. (Drop offs by appointment only).

Customers will be responsible for paying their own shipping costs of the retuned item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please contact us with any questions or concerns you may have: info@v3dp.ca